Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here in New Zealand will take 3-5 business days to arrive. Overseas deliveries can take anywhere from 7-20 days (customs clearance might take longer). Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. We use CourierPost for nationwide domestic delivery and New Zealand Post for international delivery, which means we can only send to a physical address (not a PO Box)
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Please note: Our return policy is only available for products purchased from the Lycocelle official website: lycocelle.co.nz. For any damaged or faulty products purchased from a retail partner, please contact them directly.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
You can contact us through our contact page! We will be happy to assist you.